Frequently Asked Questions
Our normal policy is to sell through distribution. Find your local distributor. If you would like to speak directly with an AMS representative about buying a vendor, visit our contact page.
Do You Custom Build Vendors?
Yes, to a certain extent. The tray configuration and styling of AMS vendors can be customized. However, we only offer certain size widths and depths. All vendors are 72” tall.
Who Can I Get to Service the Vending Machine?
The distributor, from whom the vendor was purchased should be your first line of service. This is true for both parts and warranties.
I Bought My Vending Machine Second Hand, Whom Should I Call for Service?
In this case your local distributor is the best choice. Find your local distributor.
AMS vendors have a factory warranty of three years or less depending on the part. The warranty applies to the original purchaser only (most likely a distributor). Most distributors offer the factory warranty, BUT ARE NOT UNDER ANY OBLIGATION TO DO SO.
Can I Buy My Parts Direct?
Parts must be purchased from a distributor. AMS can drop ship parts directly, but the order and billing must go through a distributor.
How Can I Purchase An AMS Vendor Outside the US?
AMS is represented all over the world. Find your international distributor.
How Can I Get A Service and Parts Manual?
Service and Parts manuals are available for download.